Testing GC Forms with end-users

[srtalbot]

Link to research methodology skeleton

Research questions:

• What are the barriers to filling out PDF forms that provide access to government services?
• ...

Null hypothesis:

Fillable PDF forms, as compared to web forms, are easy to fill out and take little time.

Acceptance criteria:

• Refine methodology for the null hypothesis with Jeana
• Identify other opportunities to test the front-end of GC Forms, while preserving the baseline data gathering, or creating a new study / sampling method.
• Use the Civic tech user research and testing (CURT) tool to recruit end-users who fill out forms to test the research questions.
• Findings outline the difference between PDFs and GC Forms for:
  • Time
  • Effort
  • Experience
  • Value

[connorscarolyns]

Research plan