Starting / accepting a call only shows a grey screen

[Midar]

Steps to reproduce

1.) Call somebody or get a call from someone and accept
2.) A new screen opens
3.) The screen is just grey with nothing rendered, the call isn't working either

Step 2.1 that only happens once: There is a popup that lockdown mode is active.

Outcome

What did you expect?

There should be some UI for a call, and there should be a call happening.

What happened instead?

Just a grey screen.

Your phone model

iPhone 15 Pro Max

Operating system version

18.2.1

Application version

25.02.0

Homeserver

Synapse 1.118

Will you send logs?

No

[stefanceriu]

We can't reproduce this on our side, can you please provide us with some logs?

[Midar]

Did you try in lockdown mode? I suspect it might be related to that, given the one time popup I got.

[stefanceriu]

Oh right, lockdown mode.. for which the documentation says: When iPhone is in Lockdown Mode, it doesn’t function as it typically does. Apps, websites, and features are strictly limited for security, and some functionality isn’t available

but more importantly: Important: Most people are never targeted by attacks of this nature.

I believe that's out of our hands and as such I'm going to go ahead and close this ticket.

[Midar]

This works fine on Element without X, so this is a regression. Lockdown mode is also per iCloud account, not per device, so asking to go and disable lockdown mode on all your devices is quite unreasonable. Not supporting iPhones or Macs in lockdown mode is probably also driving the entire security community away to Discord or Signal. Please reopen.

[stefanceriu]

Okay fair, but I went ahead and raised it as an Element Call specific ticket here element-hq/element-call#3052

Meanwhile, what happens if you go to Settings > Privacy & Security > Lockdown Mode > Configure Web Browsing and uncheck Element X from there?