diff --git a/src/common/ui-wrapper.js b/src/common/ui-wrapper.js
index f4e830ca0..e4d5b8202 100644
--- a/src/common/ui-wrapper.js
+++ b/src/common/ui-wrapper.js
@@ -28,11 +28,21 @@ class UIWrapper {
     this._uiManager.setConfig(config, componentAlias);
   }
 
-  setErrorPresetConfig(mediaInfo: ProviderMediaInfoObject): void {
+  resetErrorConfig(mediaInfo: ProviderMediaInfoObject): void {
+    this._setErrorPresetConfig(mediaInfo);
+    this._resetErrorState();
+  }
+
+  _setErrorPresetConfig(mediaInfo: ProviderMediaInfoObject): void {
     if (this._disabled) return;
     this.setConfig({mediaInfo: mediaInfo}, 'error');
   }
 
+  _resetErrorState(): void {
+    if (this._disabled) return;
+    this.setConfig({hasError: false}, 'engine');
+  }
+
   setSeekbarConfig(mediaConfig: ProviderMediaConfigObject): void {
     if (this._disabled) return;
     const seekbarConfig = Utils.Object.getPropertyPath(this._uiManager, 'config.components.seekbar');
diff --git a/src/kaltura-player.js b/src/kaltura-player.js
index d5034081c..2f6c9cb60 100644
--- a/src/kaltura-player.js
+++ b/src/kaltura-player.js
@@ -42,9 +42,8 @@ export default class KalturaPlayer {
 
   loadMedia(mediaInfo: ProviderMediaInfoObject): Promise<*> {
     this._logger.debug('loadMedia', mediaInfo);
-    this._player.reset();
+    this._reset(mediaInfo);
     this._player.loadingMedia = true;
-    this._uiWrapper.setErrorPresetConfig(mediaInfo);
     this._uiWrapper.setLoadingSpinnerState(true);
     return this._provider.getMediaConfig(mediaInfo)
       .then(mediaConfig => this.setMedia(mediaConfig))
@@ -77,4 +76,9 @@ export default class KalturaPlayer {
       set: undefined
     };
   }
+
+  _reset(mediaInfo: ProviderMediaInfoObject): void {
+    this._player.reset();
+    this._uiWrapper.resetErrorConfig(mediaInfo);
+  }
 }