ticket_forms.csv

This page explains the configuration file of ticket forms.

Table of contents

• Sample
• Parameters

Sample

/example/configurations/ticket_forms.csv

Parameters

See also Zendesk official document, because parameters except slug are based on the Ticket Forms API.

Name	Type	Req. / Op.	Description
slug	string	Required	The identifier for Zenform ex. ticket_form_game_data_recovery
position	integer	Required	An integer to determine order to display. Ticket forms are displayed in ascending order of this param. ex. -9, 0, 5
name	string	Required	The name of the ticket form ex. Game data recovery
display_name	string	Optional	The name of the ticket form for end users. When you don't specify this param, name is displayed to end users. ex. Lost my game data
end_user_visible	bool	Optional	TRUE / true if visible to end users, otherwise FALSE / false.
ticket_field_ids	string[]	Optional	slug of the ticket fields which are in the ticket form ex. ["ticket_field_user_id", "ticket_field_os"]