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thomst08 edited this page Mar 14, 2024 · 7 revisions

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Bot is stuck at "Sending..." | [111 /ConnectionCl] [Info ] Connection terminated (1000, '') In Logs | Bad request: 400 | "The application did not respond" | I'm on an older version

These problems are common when on an older version of Requestrr (v2.1.3 or lower), if you are using an older version, follow these instructions to update to the newest version.
Requestrr's repository changed for both GitHub and docker, this means that a lot of old installs need to be manually updated. After updating, this fixes a lot of the common issues as this is due to changes with Discord and using older code/packages in the older versions.

To update Requestrr, you can simply remove and reinstall your application, follow the install process after removing the program, you can use your old settings as these are compatible.

Bellow are some suggestions to remove/update your files, all install instructions can be found here.

Docker Remove

Requestrr moved to a new repository location, this is thomst08/requestrr, the following command can be used to remove your docker container, follow the install instructions to reinstall your container after this is completed, don't forget to reuse your old config folder location with the install process. sudo docker stop requestrr && sudo docker rm requestrr Docker Install Instructions

Linux / Windows / macOS

As the program is manually set-up in these environments, you will only need to delete the files and download the latest files form the new repository locations (if you use scripts to complete this, they will need to update your process).

Back up your config folder and remove the files, follow the install instructions and copy back your config folder.

Linux Install Windows Install macOS Install

Unraid

Unraid has been updated to download new installs of Requestrr from the new location, you have two options for fixing your install.

Option 1 is to remove and reinstall Requestrr, this could remove your settings, however, this should correct the issue.

Option 2 is to make sure the repository location is updated, this sometimes happens automatically, but can be done manually.
To do this, make sure you are in the "Docker" area of Unraid, once here, make sure "Advanced View" is enabled at the top right corner.
Once enabled, double check what is listed next to "By:" under Requestrr. If this is "thomst08/requestrr", then you just need to force an update. This is done by clicking the "force update" button next to Requestrr.

If it is not showing the correct name, click on the Requestrr icon in the list, this will open a context menu, click on "edit". This will take you to a new window. Once here, update the "Repository" text-box to say thomst08/requestrr:latest, click "Done" down the bottom once done. When you are back in the main docker screen, click "force update" next to Requestrr, this should update you to the latest version.


I can request Movies but I cannot request any TV Shows to Sonarr

Sonarr version 4 came out around the start of 2024, there was an issue found with API calls between version 3 and 4 from Requestrr, a common issue is after upgrading Sonarr, you can have issues submitting requests.

This is a simple fix, simply go into your "TV Show" section of Requestrr and change the "Version" setting for Sonarr to Version 4.

If you have set-up a new instance of Requestrr and are still using Sonarr version 3, make sure this drop-down is set to version 3.


I don't see my issue / I need help!

If you require further assistance, don't hesitate to join our discord, we're always happy to help.
Submit a post in the support section, you might find someone else is having a similar issue.


I have forgotten my username/password for Requestrr

You can correct this two ways, option 2 is recommended:

  1. If you want to clear your settings completely, remove the settings.json file in your config folder, however, you will lose all your bot settings and need to reset it up again doing this. Once removed, restart Requestrr and you will need to resetup all your settings again.
  2. Open the settings.json file in your config folder and remove the text in "Username" and "Password", your config file will look something like:
{
    "Authentication": {
        "Username": "",
        "Password": "",
        ...
    },
    ...
}

Make sure Requestrr is closed when doing this and once done, start Requestrr and you should be propted to enter a username and password when going to Requestrrs web portal.



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